Sometimes, one or more of your items may not be available when we pick your order, because the item has gone out of stock, for example. If you’ve chosen to allow substitutions, we will offer you a suitable alternative of equal or lower value. The driver will deliver a picking list along with your delivery, clearly indicating any substitutions. If you don’t want any of these substitutions, just give them back to the driver and your payment card will be refunded.

Please note that any substitutions not returned to the driver, may not be accepted within the store (e.g. frozen products). See our returns policy here for the items you can return to our stores.