You can cancel your order up to 5 hours prior to your delivery slot, by contacting us on 26942100 or by emailing us on delivery@tsiakkarias.com

Please contact us to 26 934807 to add more items to you order.

Please contact us to 26 934807 to add more items to you order.

Yes, you will automatically earn points for any purchases you make (€1= 1 point). You will also earn stickers by inserting your Stick & Win phone number (€10 = 1 sticker) where indicated in your cart. The stickers and points will be added to your account after the delivery of your order and will be based on the final cost amount of products delivered and accepted.

All our staff will wear a mask and gloves while delivering your order. Also, they are regularly being tested for Covid-19 to ensure your safety. Our drivers will always keep their distance from you unless it’s unavoidable.

If any of our drivers are not complying with the above measures, please contact us.

Yes, we’ll deliver to customers in self‐isolation. You can let us know that you’re in self‐isolation when you order (using the delivery notes box) or let the driver know at the door, so that they can deliver safely.

Our drivers will deliver to your doorstep while keeping a 2‐metre distance from you. If you live in a flat, your groceries will still be delivered to your front door.

At this point, we can only deliver your order in plastic bags. This may Bagless delivery

If an item is charged on the dispatch note you have received with your order, but you have not received it, please contact us.

Delays sometimes happen due to circumstances beyond our control, like mechanical failures or unexpectedly heavy traffic. We will call or text you about any delay as soon as possible.

You can return unwanted substitutions to your driver. If the product is not a substitution, you can only return it to the store, and only if our returns policy allows it. Our returns policy also applies to any substitutions you don’t want but didn’t return to the driver.

If an item is damaged, hand it back to your delivery driver. The amount will be refunded to your method of payment. If you only notice this after the driver has left, you can return it to your local store with your receipt.

Sometimes, one or more of your items may not be available when we pick your order, because the item has gone out of stock, for example. If you’ve chosen to allow substitutions, we will offer you a suitable alternative of equal or lower value. The driver will deliver a picking list along with your delivery, clearly indicating any substitutions. If you don’t want any of these substitutions, just give them back to the driver and your payment card will be refunded.

Please note that any substitutions not returned to the driver, may not be accepted within the store (e.g. frozen products). See our returns policy here for the items you can return to our stores.

When you make an online order, the final cost that you will pay may vary from the cost on your order confirmation. The reasons are weighed pre-packed products that may vary in price, or any possible substitutions or out of stocks that may occur.

The total cost amount as seen on your order confirmation is reserved on your method of payment, but the final total cost will be charged after your order is picked.

We deliver in specialized vans that have sections for frozen and refrigerated products. Our delivery driver will deliver to your doorstep unless otherwise indicated. Please also be aware, we can only deliver if someone over the age of 18 is there to sign for the delivery.

Your order can be delivered during the working hours of the day you requested to receive the order. See the available slots in your cart.

At the moment the delivery cost for the areas we deliver is €0.

The minimum order value to order online is €20.